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Let Spot help you find a hotspot location.

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Your satisfaction is our top priority

FirstSpot hotspot Customer Service is ready to help you. Call our support line at 1-831-535-6722 or send an email to to receive a quick response.

Quick Start FAQ

What do I do when I get to a location?
All you need to do is open up a web browser in any FirstSpot location. Our hardware automatically redirects you to FirstSpot's login screen.

Where can I access the network?
Your account is valid at any FirstSpot location.

What forms of Payment do you accept?
You can purchase access time online using your Visa, MasterCard or American Express - or you can purchase Pre-Paid FirstSpot accounts from authorized dealers.

Is my billing information secure?
Yes. All credit card information is passed through 128-bit SSL encryption - the same level of encryption used by financial institutions and banks. Our networks run on the Linux platform, considered by most to be the most secure operating system available.

Feel free to browse our in-depth FAQ section, and at any time if you have any further questions, please don't hesitate to contact us.

Hotspot user

We are here to help. If you are having difficulty configuring a Wi-Fi device, gaining access at a FirstSpot venue, or need assistance while on our roaming network simply call 1-831-535-6722 to reach a trained support technician.

Hotspot Location Provider

Your success is our success. A FirstSpot support technician will provide phone, email or on-site assistance to resolve any problem. Call 1-831-535-6722 to reach a trained support technician.